Drone Dispatch
Drone Dispatch on stage at Dreamforce 2025
A single operational hub uniting the future human + robotic workforce.
Drone Dispatch is a first-of-its-kind agentic robotics system built at Salesforce. Designed and prototyped in just four weeks, it demonstrated how AI agents can autonomously coordinate drones, analyze onsite conditions, and generate work orders—reshaping how field organizations respond to issues in the real world. Launched at Dreamforce 2025, the system became a company-wide symbol of Salesforce’s future in agentic operations.
Agentic Inspection, Hands-Free
The moment a technician reports an issue in Slack, an AI agent decides whether to trigger a drone, launches it autonomously, and streams back live video, thermal scans, and environmental insights. No forms, no clicks—just intelligent action.
Live Operational Awareness in Slack
We designed a new interaction model for robotics inside Slack: real-time video, telemetry, alerts, and agent reasoning, all in a compact UI that technicians can use from anywhere. This let us turn Slack into a field operations command center. Meeting users and team members where they work — right inside of Slack.
Automatic Analysis & Work Order Creation
After the drone returns, Agentforce analyzes imagery, identifies conditions, determines required skills, parts, and safety considerations, and drafts a complete work order in Field Service. The right tech with the right gear—every time.
A Scalable Pattern for Robotic Workforces
Drone Dispatch wasn’t just a demo—it established a reusable framework for integrating autonomous hardware into Salesforce workflows. Designed to support drones today and robots, rovers, or IoT devices tomorrow.
Dreamforce Launch & Company-Wide Impact
The prototype caught the attention of the Head of Field Service, Marc Benioff, and several CEOs—including the CEO of Zipline. It became a hero moment at Dreamforce 2025, showcased in 3 keynotes and 2 live demos, and is now used with customers to demonstrate the future of Field Service.
